1. General Policy
We strive to ensure customer satisfaction with all services and digital products provided through our platform. However, due to the nature of digital services, all sales are considered final unless otherwise specified.
2. Eligibility for Refunds
Refunds may be considered in the following circumstances:
- The service was not delivered as described.
- There was a technical issue that prevented proper use of the product or service.
- A duplicate payment was made for the same service.
Each request will be reviewed on a case-by-case basis.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- You changed your mind after the purchase.
- You did not read the full description before purchasing.
- You failed to meet the system requirements or follow instructions.
- You were unable to use the service due to personal or external limitations not related to the platform.
4. How to Request a Refund
To request a refund, please reach out through the available support channels on the website. Provide relevant details such as your order ID, date of purchase, and a clear explanation of the issue.
5. Refund Processing
If your request is approved, a refund will be processed using the original method of payment. Processing times may vary depending on your financial institution.
6. Changes to This Policy
We reserve the right to update or change this Refund Policy at any time. Continued use of our services after any changes constitutes your acceptance of the revised policy.